Terms of use

These terms & conditions are by Rachael English founder of Rachael English Acupuncture at 48 High Street, Northallerton, North Yorkshire, DL7 8EQ my website is www.rachaelenglishacupuncture.com Rachael is a fully qualified acupuncturist -and a member of the British Acupuncture Council. Member number 959319. The business is fully insured to provide Acupuncture services.

Payment

Payment for Acupuncture services are initiated with a 50%deposit required within 24 hours of booking to hold the slot. Bank details will be emailed when a booking is made. The remainder is paid via cash, or bank transfer when the acupuncture treatment is completed.

Refunds-If you cancel your planned treatment within 48 hours of your appointment and you have paid your 50% deposit no refund will be given. If you cancel more than 48 hours prior then your 50% deposit will be refunded

GDPR

Any information that is gathered is for the safety of you and the appropriateness of the treatment. Data is stored securely and never passed on to other providers, including NHS services.
I run extremely confidential services and you can be confident that no information is shared, however in extreme circumstances if I feel the safety of you is at considerable risk, I have a duty of care to report my findings to the appropriate professional. 

Appointment

Please arrive on time or no earlier than 5 minutes to your appointment as the room may not be free and I will be preparing the treatment room following a previous appointment. If the front door to the building is open, please take a seat in the lounge and I will collect you from there. The front door is locked if out of normal hours for the security of myself and others who may  be in the building. If it is locked, please send me a message on 07947182810 and I will come and let you in.

If you arrive more than 10 minutes late for your appointment your treatment will be cut short in order for me to run on time for other clients. If you are more than 15 minutes late, your appointment will be cancelled and no refund given.

Please be mindful of any parking issues there may be in busy periods in the High Street and allocate time for this.